Embedded script not loading / loading bar spins

Issue: There may be times when agents, especially new agents who are using the system for the first time, may experience a script that is blank or does not load after the first step. They will also not have any options available to them in any select menu (drop down). They may also not be able to hang up a call or use any of the agent specific features (dial pad, phone controls, etc.).

Cause: This is due to the agent browser not allowing JavaScript and/or cookies.

Solution: Every agent machine, especially when working from home, is unique. There are myriad issues that can result in this issue including ad blocking software, anti-virus software, firewall settings, and browser settings.

Start by checking your browser settings, which can vary from browser to browser:

• Chrome - click here 
• Firefox - click here
• Internet Explorer & Edge - click here
• Safari - click here

Log out, close all browser sessions, and reload. If this did not correct the issue, open your various ad blocker and anti-virus programs. Check for JavaScript and cookie blocking. Repeat the log out, close all browser sessions, and reload process each time.

If this does not do it, the last step to check is your firewall settings. Make sure that you do not have any of the following ports blocked: 

If you continue to have challenges, please contact your administrator or complete this form for further assistance. You can also reference this article for additional information and potential solutions, while you wait for assistance: https://docs.ringcentral.com/engage/article/voice-admin-intro-agent/

If you find any other solutions to your specific issue, please share in the comments for everyone to see in the future.